Frequently Asked Questions

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    • Open questions

    Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

    Date / User Question
    2016-02-12 16:33
    Adam    		SP1/I21AZ/I41CZ/I41CY/I41CJ:
    How to control the connections of Guest Loggins in DETAIL? (Example: IP Connections, Number of viewers, terminate their connection)    		Answer
    2016-02-12 20:26
    d.fiebig    		:
    Wie sieht es mit der Sicherheit der Datenübertragung aus? Welche Verschlüsselung verwenden Sie? Wie stellen Sie sicher, dass nur wir auf unsere Kameras zugreifen können, und nicht noch die Nachbarn?    		Answer
    2016-02-13 20:06
    Marlin    		DN81NB/DM81Z/DH81NK:
    Do you have to have access to internet for the system to operate ?    		Answer
    2016-02-16 12:06
    Amedeus    		NP41F/N43SU/N44SU/N48PZ:
    Bonjour, Email (gmail,hotmail etc)ne fonctionne pas, Imap ok, lessecureapps ok firewall ok. tous les parametres NVR ok Test email : impossible de se connecter au server. Merci de m'aider a utiliser notification email.    		Answer
    2016-02-18 14:34
    Paul Cross    		SP4:
    How do you change the time? i've tryed using the U-Life windows program to change it but dont seem to work.    		Answer
    2016-02-18 15:13
    Ivan    		NP41F/N43SU/N44SU/N48PZ:
    NVR Systems finds cameras that connect to it. Separately (Connected to a laptop via POE) all the cameras are working. How to configure NVR that he determined the camera? The camera is physically connected. Infrared diodes respond to the eclipse. Indications on the plug does not. Main Menu>System>Digital>Channel status:Mainstream/Sub-Stream>Unknown, Connection Status>NoConfig    		Answer
    2016-02-18 18:07
    keith    		IP camera:
    what is the best way to run camera cabling throgh a wall?    		Answer
    2016-02-22 02:55
    Ivette    		SP1/I21AZ/I41CZ/I41CY/I41CJ:
    We Are able to get the camera to work However connection to wifi connection keeps failing. The wifi light flashes red & yellow never green & yellow while trying to connect via WPS    		Answer
    2016-02-22 23:22
    Georgina     		DVR:
    When I try and log into XMEYE.net by device, I type in my serial number and admin leaving password blank and I get an error message "EQUIPMENT PASSWORD SECURITY LEVEL IS LOW, PLEASE CHANGE" Help!!!     		Answer
    2016-02-25 22:41
    Surbir Singh    		DVR:
    I am planing to buy the 16ch model from eBay http://www.ebay.co.uk/itm/131700577459?euid=339ceab16f4f4289b121a94d61d2021f&cp=1&exe=12742&ext=32470&sojTags=exe=exe,ext=ext For hard drive can I buy Solid state hybrid drive SSHD http://www.amazon.co.uk/Seagate-Serial-Solid-State-Hybrid/dp/B00FQH7MQ2/ref=sr_1_1?ie=UTF8&qid=1456436066&sr=8-1&keywords=4tb+sata+6gb Can you please confirm if this SSHD is compatible. Thank you    		Answer
    2016-03-01 16:59
    Trevor    		DVR:
    Is it possible to position the date/time display to a different position - currently it is blocking part of the area I want to view?    		Answer
    2016-03-05 23:26
    andy    		SP1/I21AZ/I41CZ/I41CY/I41CJ:
    I am trying to add My Sparkle 1 ip camera to my home automation system. it needs url's to be able to control it and display the images. Does anyone know where i can find these url's?    		Answer
    2016-03-12 02:06
    Jason    		NP41F/N43SU/N44SU/N48PZ:
    I cannot get Email notification using gmail to work. Firmware version. V4.02R11.85100098.120001.130000    		Answer
    2016-03-13 12:25
    Vente Bussy    		NP41F/N43SU/N44SU/N48PZ:
    Hi, could you give me the download links of the last firmware. Thanks Regards Mr Bussy    		Answer
    2016-03-15 14:27
    Carlos Cruz    		DVR:
    How can I delete information from the DVR for a specific date?    		Answer
    2016-03-16 15:23
    faruk ceylan     		DVR:
    your covenant channel DVR boot logo and logo change thanks I need to upgrade the software to put their logos    		Answer
    2016-03-16 17:25
    Junior    		DN81NB/DM81Z/DH81NK:
    What is the setting for beat picture quality?     		Answer
    2016-03-16 19:14
    Hugh    		DVR:
    I found a mini disc in the box, what is this for?    		Answer
    2016-03-18 11:52
    James Gooch    		IP camera:
    On I21G, I'm want to fit one cam in garage, away from NVR, so I bought a POE injector (TP-LINK TL-PoE150S), but it won't supply power to the camera, why not? (I will use Powerline technology to supply LAN to the POE injector).    		Answer
    2016-03-20 23:03
    Ed Atkin    		NP41F/N43SU/N44SU/N48PZ:
    Hi, Is it possible to purchase a replacement camera for my NP41F?     		Answer
    2016-03-21 16:24
    james    		NP41F/N43SU/N44SU/N48PZ:
    looking to see if a up to date firmware for this model. also i have a blue triangle on front and nothing in the book tells me what is is.    		Answer
    2016-03-21 16:59
    Dan    		SP1/I21AZ/I41CZ/I41CY/I41CJ:
    Iphone. SP1/SP2 No Sd Card Upon Motion Alerts it notifies takes a snap shot and stores it on the iphone. How do you delete snap shots ? Records? Where are the snap shots stored?     		Answer
    2016-03-26 09:03
    Peter    		:
    besitze eine autokamera x8. gibt es dazu eine deutschsprachige bedienungsanleitung?    		Answer
    2016-03-27 06:00
    Leeona Wiseman    		SP1/I21AZ/I41CZ/I41CY/I41CJ:
    The speaker has a loud noise you can hear people speak. Why? Do any of your other cameras have better speakers? Something is running inside the camera making the noise.     		Answer

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