Frequently Asked Questions

Open questions

Here you can see questions asked by other users. If you answer these question, your answers may be inserted into the FAQ.

Date / User Question
2016-02-12 16:33
Adam
SP1/I21AZ/I41CZ/I41CY/I41CJ:
How to control the connections of Guest Loggins in DETAIL? (Example: IP Connections, Number of viewers, terminate their connection)
Answer
2016-02-12 20:26
d.fiebig
:
Wie sieht es mit der Sicherheit der Datenübertragung aus? Welche Verschlüsselung verwenden Sie? Wie stellen Sie sicher, dass nur wir auf unsere Kameras zugreifen können, und nicht noch die Nachbarn?
Answer
2016-02-13 20:06
Marlin
DN81NB/DM81Z/DH81NK:
Do you have to have access to internet for the system to operate ?
Answer
2016-02-16 12:06
Amedeus
NP41F/N43SU/N44SU/N48PZ:
Bonjour, Email (gmail,hotmail etc)ne fonctionne pas, Imap ok, lessecureapps ok firewall ok. tous les parametres NVR ok Test email : impossible de se connecter au server. Merci de m'aider a utiliser notification email.
Answer
2016-02-18 14:34
Paul Cross
SP4:
How do you change the time? i've tryed using the U-Life windows program to change it but dont seem to work.
Answer
2016-02-18 15:13
Ivan
NP41F/N43SU/N44SU/N48PZ:
NVR Systems finds cameras that connect to it. Separately (Connected to a laptop via POE) all the cameras are working. How to configure NVR that he determined the camera? The camera is physically connected. Infrared diodes respond to the eclipse. Indications on the plug does not. Main Menu>System>Digital>Channel status:Mainstream/Sub-Stream>Unknown, Connection Status>NoConfig
Answer
2016-02-18 18:07
keith
IP camera:
what is the best way to run camera cabling throgh a wall?
Answer
2016-02-22 02:55
Ivette
SP1/I21AZ/I41CZ/I41CY/I41CJ:
We Are able to get the camera to work However connection to wifi connection keeps failing. The wifi light flashes red & yellow never green & yellow while trying to connect via WPS
Answer
2016-02-22 23:22
Georgina
DVR:
When I try and log into XMEYE.net by device, I type in my serial number and admin leaving password blank and I get an error message "EQUIPMENT PASSWORD SECURITY LEVEL IS LOW, PLEASE CHANGE" Help!!!
Answer
2016-02-25 22:41
Surbir Singh
DVR:
I am planing to buy the 16ch model from eBay http://www.ebay.co.uk/itm/131700577459?euid=339ceab16f4f4289b121a94d61d2021f&cp=1&exe=12742&ext=32470&sojTags=exe=exe,ext=ext For hard drive can I buy Solid state hybrid drive SSHD http://www.amazon.co.uk/Seagate-Serial-Solid-State-Hybrid/dp/B00FQH7MQ2/ref=sr_1_1?ie=UTF8&qid=1456436066&sr=8-1&keywords=4tb+sata+6gb Can you please confirm if this SSHD is compatible. Thank you
Answer
2016-03-01 16:59
Trevor
DVR:
Is it possible to position the date/time display to a different position - currently it is blocking part of the area I want to view?
Answer
2016-03-05 23:26
andy
SP1/I21AZ/I41CZ/I41CY/I41CJ:
I am trying to add My Sparkle 1 ip camera to my home automation system. it needs url's to be able to control it and display the images. Does anyone know where i can find these url's?
Answer
2016-03-12 02:06
Jason
NP41F/N43SU/N44SU/N48PZ:
I cannot get Email notification using gmail to work. Firmware version. V4.02R11.85100098.120001.130000
Answer
2016-03-13 12:25
Vente Bussy
NP41F/N43SU/N44SU/N48PZ:
Hi, could you give me the download links of the last firmware. Thanks Regards Mr Bussy
Answer
2016-03-15 14:27
Carlos Cruz
DVR:
How can I delete information from the DVR for a specific date?
Answer
2016-03-16 15:23
faruk ceylan
DVR:
your covenant channel DVR boot logo and logo change thanks I need to upgrade the software to put their logos
Answer
2016-03-16 17:25
Junior
DN81NB/DM81Z/DH81NK:
What is the setting for beat picture quality?
Answer
2016-03-16 19:14
Hugh
DVR:
I found a mini disc in the box, what is this for?
Answer
2016-03-18 11:52
James Gooch
IP camera:
On I21G, I'm want to fit one cam in garage, away from NVR, so I bought a POE injector (TP-LINK TL-PoE150S), but it won't supply power to the camera, why not? (I will use Powerline technology to supply LAN to the POE injector).
Answer
2016-03-20 23:03
Ed Atkin
NP41F/N43SU/N44SU/N48PZ:
Hi, Is it possible to purchase a replacement camera for my NP41F?
Answer
2016-03-21 16:24
james
NP41F/N43SU/N44SU/N48PZ:
looking to see if a up to date firmware for this model. also i have a blue triangle on front and nothing in the book tells me what is is.
Answer
2016-03-21 16:59
Dan
SP1/I21AZ/I41CZ/I41CY/I41CJ:
Iphone. SP1/SP2 No Sd Card Upon Motion Alerts it notifies takes a snap shot and stores it on the iphone. How do you delete snap shots ? Records? Where are the snap shots stored?
Answer
2016-03-26 09:03
Peter
:
besitze eine autokamera x8. gibt es dazu eine deutschsprachige bedienungsanleitung?
Answer
2016-03-27 06:00
Leeona Wiseman
SP1/I21AZ/I41CZ/I41CY/I41CJ:
The speaker has a loud noise you can hear people speak. Why? Do any of your other cameras have better speakers? Something is running inside the camera making the noise.
Answer

Most popular FAQs

  1.   How to connect DVR/NVR on phone app xmeye? (273496 views,Published at 2017-04-04 07:51)
  2.   How to connect DVR/NVR on computer browser? (216922 views,Published at 2017-03-16 09:59)
  3.   How to set up email alerts? (137803 views,Published at 2017-08-25 10:04)
  4.   Where to find the serial number and QR code ... (126020 views,Published at 2017-03-30 04:02)
  5.   How to install a hard disk drive? (120349 views,Published at 2016-11-30 05:42)
  6.   What to do if DVR or NVR can't connect ... (116568 views,Published at 2015-12-23 09:26)
  7.   How to setup motion detection recording? (97417 views,Published at 2016-05-31 05:43)
  8.   What to do if you forget camera's password? (89736 views,Published at 2015-09-18 05:12)
  9.   What to do if phone or computer can't connect ... (89345 views,Published at 2017-02-20 03:22)
  10.   How long can 1TB hard drive record? (88705 views,Published at 2017-04-03 05:34)